FREQUENTLY ASKED QUESTIONS
Answers to the questions Wellington drivers ask
At Car Therapy Centre, we believe clear answers build lasting trust. This FAQ section covers the broader questions drivers often have about maintenance, repairs, warranties, diagnostics, and everyday car care in Wellington. Each answer is written to help you understand your options, plan ahead, and feel confident about how your vehicle is looked after – with no jargon, just honest guidance from experienced hands.
General Workshop Questions
Our workshop focuses on honest communication, consistent standards and MTA-approved workmanship. Every quote is explained before work begins, and updates are given along the way. The aim is to remove uncertainty from car servicing by keeping you fully informed, not overwhelmed with jargon.
Booking ahead is best, especially during WOF or seasonal peaks, but same-day appointments are often available. We’ll always try to fit you in quickly if your car needs urgent attention or diagnostic testing.
Yes. We keep detailed records and can send reminders by text or email when your next WOF or service is coming up. This helps you stay compliant and avoids last-minute stress.
We accept EFTPOS, Visa, Mastercard, and direct bank transfers. Business accounts can be arranged for fleet clients. If repair costs are higher than expected, we can stage work so it fits your budget or arrange a personal account for your convenience.
Yes, we regularly handle insurance and extended-warranty repairs. We liaise directly with the provider to ensure the claim process runs smoothly and you’re only paying what’s required.
Maintenance & Preventative Care
For Wellington conditions, every 12 months or 10,000 km is ideal. Short city trips, steep hills and salt air can all increase wear, so regular servicing prevents small issues turning into major repairs.
A full service includes engine-oil and filter replacement, brake and fluid checks, battery testing, tyre inspection, and a full mechanical and safety overview. You’ll receive a written report showing what’s been done and what to monitor next.
Yes, alignment and balance are inspected visually, and we’ll recommend adjustments if uneven wear or vibration is noted. We can arrange same-day alignment through trusted CBD partners.
Keep tyres inflated to the correct pressure, top up washer fluid, and listen for new noises or vibrations. Bringing the car in early for small issues often saves larger repair costs later.
We offer both. Genuine parts match the manufacturer’s specification; aftermarket parts often deliver the same reliability at lower cost. You choose the option that suits your budget and goals.
Repairs, Parts & Warranties
We inspect the component, test its function, and weigh up safety, longevity, and value. If repair is safe and cost-effective, we’ll recommend it. If replacement makes more sense, we explain why before proceeding.
All new parts and labour carry a twelve-month warranty. If anything we’ve repaired fails within that period, it’s put right quickly and without argument. Your satisfaction is our measure of success.
Yes, though warranty coverage may differ. We’ll inspect the parts for suitability and let you know if quality or compatibility could be an issue before fitting them.
Yes, we service and diagnose most hybrids and light EVs. For high-voltage or manufacturer-specific systems, we partner with specialists to ensure safe, correct procedures.
We regularly work on older vehicles and enjoy the challenge of sourcing quality parts. Classic-car repairs are handled carefully, with an emphasis on preservation rather than unnecessary replacement.
Diagnostics & Technical Questions
Sensors often detect small issues long before performance changes. A quick diagnostic scan identifies whether it’s a minor emission fault or something requiring attention. Ignoring it can mask deeper problems later.
Yes. By pinpointing the exact fault, we avoid trial-and-error part replacements. Accurate diagnosis means faster fixes, fewer labour hours and less disruption to your schedule.
We use advanced scan tools capable of reading manufacturer-specific codes across most makes and models. These connect to live data streams showing engine, electrical and sensor performance in real time.
Lights are only reset once the underlying fault is fixed and verified. Clearing codes without solving the issue can hide problems, so we always confirm proper resolution first.
Most checks take 30–60 minutes, but deep electrical or intermittent faults may take longer. You’ll receive updates and cost estimates before further testing continues.
Customer Care & Convenience
With many cafes just a short stroll away, enjoy a coffee or bite to eat while your vehicle is being taken care of. For longer jobs, you can leave the car and we’ll text you when it’s ready.
Yes, we provide free on-site parking for customers. It’s one of the few places in central Wellington where you can drop your car off without worrying about meter time or tickets.
We can arrange after-hours pickup or secure overnight parking. Just let us know in advance so we can plan accordingly.
Yes, we maintain fleets for several Wellington businesses, offering priority booking, consolidated invoicing, and regular reporting so company vehicles stay compliant and reliable.
Everything is explained up front – quotes, timeframes, and repair options – so you always know where you stand. We photograph key findings when helpful, show you worn parts, and keep communication open. That transparency has built long-term trust with Wellington drivers for decades.
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Page: Central Wellington Mechanics | CBD Auto Repairs - Last updated: 18th February, 2026
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Page: Central Wellington Mechanics | CBD Auto Repairs - Last updated: 18th February, 2026
Site Map | Web Genius Referral Directory.